Data Deletion Instructions

Your Right to Delete Your Data

At Shouht, we believe you should have control over your personal information. You can delete your account and associated data at any time. This page explains how to delete your account and what happens to your data when you do.

1. How to Delete Your Account

From the Mobile App

Follow these steps to delete your account from the Shouht mobile app:

1. Open the Shouht app and log in to your account
2. Tap your profile picture or the menu icon to access Settings
3. Navigate to Settings → Account
4. Scroll down to the "Danger Zone" section
5. Tap "Delete Account"
6. Enter your username to confirm
7. Enter your password (for non-Google accounts)
8. Tap "Delete My Account" to confirm

From the Website

To delete your account from the web:

1. Visit Shouht.com and log in
2. Click on your profile picture to access Settings
3. Go to the "Account" tab
4. Find the "Delete Account" section
5. Click "Delete Account"
6. Confirm your username and password
7. Click "Permanently Delete"

By Email Request

If you cannot access your account, you can request deletion by email:

• Email: [email protected]
• Subject: Account Deletion Request
• Required Information: Your account email address, username, and reason for request

We will verify your identity and process the request within 30 days.

2. What Gets Deleted

When you delete your account, the following data is permanently removed from our active systems:

3. What Gets Retained

Some data may be retained for limited periods for legitimate purposes:

After the retention period, this data is permanently deleted or anonymized.

4. Channel Ownership

If you are the creator of one or more channels, here's what happens when you delete your account:

• Channels with other members: Ownership automatically transfers to the longest-tenured admin or moderator. If none exist, ownership transfers to the oldest member.
• Channels where you are the only member: The channel is permanently deleted along with all its content.

We recommend transferring channel ownership manually before deleting your account if you want to designate a specific successor.

5. Premium Subscription

If you have an active Premium subscription:

• Your subscription will be cancelled immediately
• You will not receive a refund for unused subscription time
• Any pending charges may still be processed
• Stripe retains payment records as required by law

We recommend cancelling your subscription through your app store (Apple App Store or Google Play) before deleting your account to avoid future charges.

6. Export Your Data First

Before deleting your account, you may want to request a copy of your data. To request a data export:

• Email: [email protected]
• Subject: Data Export Request
• Timeframe: We will provide your data within 45 days (as required by CCPA for California residents)

Your export will include your profile information, Shouhts, messages, and other personal data in a machine-readable format.

7. Deletion Is Permanent

8. Third-Party Data

Deleting your Shouht account does not delete data held by third-party services you connected:

• Google: If you used Google OAuth, manage your connected apps at myaccount.google.com
• Stripe: Payment records are retained by Stripe according to their privacy policy
• App Stores: Apple and Google retain their own records of subscriptions and purchases

9. Questions?

If you have questions about data deletion or need assistance:

• Email: [email protected]
• Response Time: We typically respond within 2-3 business days

For California residents, please see our California Privacy Notice for additional rights.